WHAT IS AN ESCAPE ROOM?
An escape room/game is a dynamic, fun, team building activity. It started in Japan years ago and now is sweeping the rest of the world as a new exciting form of entertainment. You and your friends/colleagues are locked in a room and have to solve various puzzles in order to escape before the timer runs out!
HOW MUCH TIME WILL I HAVE?
You will have one hour (60 minutes) to complete the experience. Also please arrive 15 minutes PRIOR to your start time to ensure your full hour.
WHAT HAPPENS IF WE ARE LATE?
It is extremely important for your group to be on time. If you are late you may lose some play time or the room may be deemed unplayable, which would result in a cancelation, including the deposit fee of $35.00 being charged.
ARE THERE ANY AGE RESTRICTIONS?
There is no age restriction for most rooms, but anyone under the age of 14 must be accompanied by a parent or guardian inside of the room.
Carnivorous Carnival does require all players to be 16 years or older.
DO WE NEED A BOOKING?
Yes we do require you to have a booking in advance. Please book on our booking page. For large (20+ players)/corporate bookings or outside of normal hours please email us at quote@labyrinthescape.ca
HOW MANY PLAYERS DO I NEED?
The minimum number of players in a room is a requirement not a recommendation. If you do come with less than the minimum your game will be rendered unplayable and you will be charged the cancelation fee of $35.00. If you are looking for more than the maximum please contact us at info@labyrinthescape.ca for more information.
DO YOU DO BIRTHDAY PARTIES?
Yes we do, however we don't recommend our rooms to large groups of children under the age of 13. We also do offer a party room on site where you can bring food and beverages in before or after your escape room for an additional $65.00 plus tax for one hour or $100.00 plus tax for two hours.
HOW DO I BOOK OR CANCEL MY RESERVATION?
Go to our booking page, find the room you would like to book and pick a time that works for you. Once booked you will get an email confirming and if for any reason you have to cancel, please let us know 24 hours in advance of the booking, otherwise you will be charged the cancelation fee of $35.00.
WE'RE STUCK! CAN WE GET A HINT?
We recognize that you may get stuck during your time in the room. Luckily there will be hints available in all Labyrinth rooms to guide you to your ultimate goal.
CAN I USE MY PHONE FOR HELP?
No, the use of cellphones are prohibited in the rooms and we ask that you use the supplied lockers to lock up personal belongings before entering the room.
WILL THERE BE ANY PHYSICAL OBSTACLES?
No, none of the rooms will require any sort of climbing, lifting or crawling to complete.
CANCELLATION POLICY
Cancellations must be made 24 hours prior to your scheduled appointment time. If you fail to do so you will be charged the cancelation fee of $35.00.